Career Transition Services (CTS) providers must:
a. Make direct contact with projected graduates prior to separation to assess their needs in accordance with ePRH Chapter 3, Section 3.22, Career Transition Readiness (CTR). If a student separates as a former enrollee, see ePRH Chapter 4, Section 4.4, Career Transition Services (CTS) for Former Enrollees.
b. Maintain direct contact with all graduates at least every 30 days during the service period to reassess their needs and document in the Career Transition System Case Notes module.
c. Provide or arrange for the following services:
1. Job placement assistance/job re-placement assistance
2. Job retention assistance
3. Additional placement services for those whose initial placement ended during the service period
4. Assistance with career advancement and certification and/or licensing attainment, where applicable
5. Other transition support services (housing, transportation, childcare, I-9 completion, etc.) as appropriate
6. For graduates that require accommodations, supplemental support resources for job placement, job re-placement, and job development efforts through One-Stop/American Job Center partners and the State vocational rehabilitation agency
d. Maintain case-note documentation in the Job Corps Career Transition System web-based application of all services provided directly to, or on behalf of the student. All mandatory follow-up case-note documentation must be entered within 24 hours in Career Transition System Case Notes module.
R2. Needs Assessment
Career Transition Services (CTS) providers must:
a. Provide each graduate with an assessment and counseling to determine their capabilities, and based on their capabilities, provide assistance in updating resumes, improving interviewing skills, developing self-advocacy skills, and developing additional job search strategies throughout the Career Transition Period (CTP).
b. Continue to collaborate with each graduate throughout the Career Transition Period (CTP) to assess his or her transition needs and to ensure progress toward career goals, including certification or licensing, as outlined in the student’s My Pathway to Achieving Career Excellence (MyPACE) Career Plan and Pathway Achievement Record (PAR).
R3. Placement Services
CTS providers must:
a. Use labor market information (LMI) and other resources to work with each graduate to develop placement strategies customized to meet their individual needs and career goals.
b. For graduates who have not attained a postsecondary credential while enrolled, identify testing opportunities and collaborate with the graduate to ensure progress toward certification(s) and/or licensing during the post-center period.
c. Provide assistance to graduates in obtaining additional educational and training opportunities and federal funding, as appropriate, to meet certification and/or licensing requirements.
d. Identify job leads and/or educational and training opportunities for which the graduate qualifies, and which meet the placement definition as specified in Exhibit 4-1, Placement Definitions.
e. Promote training that leads to better paying jobs (e.g., apprenticeships) and/or jobs with college tuition reimbursement programs.
f. Develop job leads through the use of Internet sources and direct contact with partners of local Workforce Development Boards; Center Workforce Councils; Youth Standing Committees, where established; One-Stop/American Job Centers and community stakeholders such as, employers, apprenticeship programs, unions, and industry organizations.
g. Provide direct referrals to suitable job opportunities and/or education and training opportunities for graduates in need of placement services.
R4. Transitional Support
Career Transition Services providers must:
a. In each locale to which graduates return upon separation, identify resources and provide direct referrals to community employment and/or social services that provide assistance with the following, at a minimum:
3. Child care
4. Health care, including substance abuse support
5. Work clothing and tools
6. Food and nutrition
7. Financial planning
9. Job retention
10. Legal services
b. Provide ongoing counseling and transition support to resolve job-related issues and to support job retention throughout the Career Transition Period (CTP).
a. This section outlines the procedure for transferring cases of graduates and former enrollees who are assigned to their initial CTS provider and then relocate to a new address covered by a different CTS provider. This may include one or more relocations within the Career Transition Period (CTP).
Note: The policy for crediting CTS agencies when CTS-assigned students relocate to a different service area is detailed in Appendix 501, Introduction and is also presented in table format in Attachment 7 (Crediting Chart for CTS Agencies When Students Relocate to a New Service Area) of Appendix 501 - Attachments.
This section does not apply to students who, at the time of separation, move to a location other than their home of record.
For the purposes of this section, current CTS providers will be referred to as the “sending CTS provider” and new CTS providers will be referred to as the “receiving CTS provider.”
b. Below is the procedure for transferring a case once a graduate or former enrollee has relocated. Although contact between CTS providers in preparation for a former enrollee's or graduate’s relocation is encouraged, a transfer will not be official until there is receipt of confirmation that the student has physically relocated.
1. For relocations within regional boundaries, CTS providers will follow regional guidelines (see Appendix 501).
2. For relocations between regions, the sending CTS provider will transfer the case to the receiving CTS provider in the geographic area to which the graduate or former enrollee has relocated. Sending and receiving CTS providers will follow the process below:
(a) The sending and receiving CTS providers will contact one another to coordinate the transfer. This contact will be documented in the Career Transition System Case Notes (additional information about CTS can be found in ePRH Chapter 4, Section 4.5, R1. Recordkeeping).
(b) The sending or receiving CTS provider, whichever first confirms that the relocation has taken place, must submit a transfer request in the Career Transition System. The contact information of the receiving and sending CTS provider and the updated contact information of the graduate or former enrollee will be included in the comments section of the electronic transfer request in the Career Transition System. The official date of the transfer is the date on which this electronic request form is submitted in the Career Transition System. Upon submission, the CTS provider will document the date in the Career Transition System Case Notes module.
Note: Upon receipt of a transfer, the receiving CTS provider will have 14 calendar days to confirm receipt of the case or file a rejection through their Regional Office. With 7 calendar days remaining, the receiving CTS provider will receive a reminder notification to act on the transfer request. After the 14-day window closes, transfer requests will automatically be assigned to the receiving CTS provider. The date of the transfer remains the date that the transfer request was submitted electronically.
(c) The sending and receiving CTS providers will meet with the graduate or former enrollee either via phone, or face-to-face, to introduce the receiving CTS provider to the graduate. All efforts will be documented in the Career Transition System Case Notes module.
(d) The sending and receiving CTS providers will verify that the student has moved by contacting the student and verifying the student’s updated contact information. All efforts will be documented in the Career Transition System Case Notes module.
(e) The sending CTS provider will ship the case file to the receiving CTS provider through a traceable method (e.g., Federal Express, United Parcel Service, or U.S. Postal Service Express Mail) with expected delivery to be the next business day. Date of post and receipt will be documented in the Career Transition System Case Notes module.
(f) The sending and receiving CTS providers must report any problems with the transfer of cases to their respective Regional Offices.
c. To align with the crediting of CTS agencies where CTS-assigned students relocate to a different service area (see Appendix 501 Introduction, and Attachment 7 of Appendix 501 - Attachments), rejection of a case transfer by CTS providers will follow the procedures and rationale below:
1. Transfer of former enrollees occurring at any point in the placement window cannot be rejected. This is due to the fact that OMS Crediting Policy does not hold the receiving CTS provider accountable for short-term or long term placement measures. If the former enrollee is not placed by either provider, the sending CTS provider will be held accountable for all applicable measures. If the receiving CTS provider does place the former enrollee, it will receive credit for the placement and will be responsible for the Quarter 2 and Quarter 4 long-term placement measures. If the former enrollee is placed by the sending CTS provider and the receiving CTS provider, the receiving CTS provider will receive credit only if the placement is an upgrade.
2. Transfer of graduates occurring with less than 90 days remaining in the placement window cannot be rejected. This is due to the fact that the OMS Crediting Policy does not hold the receiving CTS provider accountable for short-term placement measures for such transfers. If the graduate is not placed by either provider, the sending CTS provider will be held accountable for all applicable short-term placement measures, and the Quarter 2 and Quarter 4 long-term placement measures. If the receiving CTS provider does place the student, it will receive credit for the applicable short-term placement measures, as detailed in Appendix 501 Introduction, F.3 and Attachment 7 of Appendix 501 - Attachments. The sending CTS provider, however, will still be responsible for the Quarter 2 and Quarter 4 long-term placement measures.
3. Transfer of graduates occurring with 90 or more days remaining in the placement window can be rejected. A transfer can be rejected if the receiving CTS provider’s Regional Office approves the rejection based on one of the conditions below:
(a) The receiving CTS provider is unable to contact the relocated graduate despite reasonable, documented efforts in the Career Transition System Case Notes module.
(b) The graduate is found to have not relocated to the CTS provider’s service area.
If the Regional Office finds that the rejection is not based on one of these conditions, the rejection will not be approved and the transfer will be deemed valid and will stand. For OMS crediting purposes, the official date of the transfer will remain the date that the electronic transfer request was submitted, despite the time it may have taken to adjudicate the rejection in the Regional Office.
Per the OMS Crediting Policy, for transfer of cases with 90 or more days remaining in the placement window, the receiving CTS provider will be held accountable for placement of the graduate. In cases where the graduate is placed by the sending CTS provider before the transfer, the sending CTS provider will receive credit for the placement and the receiving CTS provider may receive credit for any future upgrades. Responsibility for the Quarter 2 and Quarter 4 long-term placement measures will be determined based upon how many days after separation the transfer occurs as stipulated in Appendix 501 Introduction (Section F.3 and Attachment 7 of Appendix 501 - Attachments).